Haha...KPI now for Malaysia Ministers...I am quite familiar with this
KPI... Very good if used correctly...
If the index set wrongly or not transparent or not meet the purpose (just for the sake of having
KPI), then better forget about it...
Anyway, I think this is a very good move for our PM. At least, he has mind of "Innovate"... and shown his determination to improve...
However, bear in mind... the
indices must be:
i) Link to the "
Rakyat", let them feel the
Benefits... not just on the paper
ii) Transparent, not manipulate
iii) Measurable, not subjective
Good Luck to all newly appointed Malaysia Ministers...
I am sure you will do somethings before you become Histoty...
Hahaha...
From
Wikipedia, the free encyclopedia:
Key Performance Indicators (KPI) are financial and non-financial measures or
metrics used to help an organization define and evaluate how successful it is, typically in terms of making progress towards its long-term organizational goals.
KPIs can be specified by answering the question, "What is really important to different
stakeholders?".
KPIs may be monitored using
Business Intelligence techniques to assess the present state of the business and to assist in prescribing a course of action. The act of monitoring
KPIs in real-time is known as
business activity monitoring (
BAM).
KPIs are frequently used to "value" difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction.
KPIs are typically tied to an organization's strategy using concepts or techniques such as the
Balanced Scorecard).
The
KPIs differ depending on the nature of the organization and the organization's strategy. They help to evaluate the progress of an organization towards its vision and long-term goals, especially toward difficult to quantify knowledge-based goals.
A
KPI is a key part of a measurable objective, which is made up of a direction,
KPI, benchmark, target, and time frame. For example: "Increase Average Revenue per Customer from £10 to £15 by
EOY 2008". In this case, 'Average Revenue Per Customer' is the
KPI.
KPIs should not be confused with a
Critical Success Factor. For the example above, a critical success factor would be something that needs to be in place to achieve that objective; for example, an attractive new product.